Assists agent to quickly respond to customer with most relevant reply and save processing time
Assists agent to process more Tickets Per hour by reducing time of investigation
Quick and relevant response is every customer dream comes true
Suggest quick and most relevant reply to customer query. Its algorithm is design based on Research paper published by Google.
Have used patented pending 'Automated Knowledge Graph Generation' Technique to build Domain Trained Model which are further trained on Customer data using 'Transfer Learning' techniques.
Integrates directly into the most popular customer service and CRM systems like: Zendesk, Salesforce, Oracle, Microsoft Dynamics, Hubspot, Intercom, Freshdesk, Drift and any of your proprietary systems via API.
Engine is trained on large enterprise helpdesk data to start serving without even any custom training.
Its AI Engine learns from everything from past as well as present in near-realtime. It can even serve without any training (Cold start).
Agent Assist understands the content of each ticket and categorize it accordingly using both existing tags as well as newly discovered ones.
We are highly sensitive about security and confidentiality of your data.
We can embed business data (SFDC or any ERP accessible from cloud) into your Smart Replies. It is custom service.
We will help you customize to your need and environment.